Terms & Conditions

Welcome to KIDILO & CULLAR. By accessing or using our website and/or purchasing any of our products, you agree to be bound by the following terms and conditions.

1. Use of the Website

  • You confirm you are at least 18 years old and legally capable of entering into binding contracts.

  • All content, images, trademarks and intellectual property on this site are owned by (or licensed to) KIDILO & CULLAR and may not be used without our prior written permission.

  • We reserve the right to suspend or terminate access to our site at any time, for any reason.

2. Orders & Payment

  • All orders placed by you represent an offer to buy, subject to our acceptance. We reserve the right to refuse or cancel any order for any reason (stock unavailability, pricing error, fraud prevention).

  • Payment must be made as specified during checkout. Until payment is received in full, products remain our property.

  • All pricing is in AED unless otherwise stated. We are not responsible for currency fluctuations or third-party payment fees.

3. Shipping, Returns & Refunds

Please refer to our dedicated Shipping, Returns & Refunds section (link-able on your site). A quick summary:

  • Items may be returned within 7 days of delivery if undamaged, unused and in original packaging.

  • After we validate the condition of the product, refund will be processed to the original payment method; you should see it appear within 5-7 working days.

  • Shipping costs for original delivery or return may apply unless the return is due to our error or defective product.

4. Warranty / Defects

  • Our products are premium-quality and covered under warranty as described in the product documentation.

  • Please inspect your item on delivery. Report any obvious fault or damage to us immediately, with photo evidence. We will assess and offer repair, replacement or refund at our discretion.

5. Limitation of Liability

  • To the fullest extent permitted by law, KIDILO & CULLAR shall not be liable for any indirect, incidental, special or consequential losses arising out of or in connection with the use or inability to use our products.

  • Our total liability for any claim shall not exceed the purchase price of the product in question.

6. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any dispute arising shall be subject to the exclusive jurisdiction of the courts of Dubai.

7. Changes

We may amend these Terms at any time. The updated version will be indicated by a revised “Last Updated” date. Continued use of our website and products constitutes your acceptance of the new Terms.

Privacy Policy

Effective Date: [Insert date]
At KIDILO & CULLAR, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data.

What Information We Collect

  • Information you provide: e.g., name, email, telephone, shipping address, payment details when you buy, contact us or sign up for updates.

  • Automatically collected information: IP address, browser type, device-type, pages visited, time/date of visit, cookies and similar tracking technologies.

  • We may also collect special categories of data if explicitly submitted (e.g., child’s age or weight where required for product suitability) — only with your consent.

How We Use Your Information

  • To process and fulfill your orders, handle payments and deliveries.

  • To communicate with you about your order, account, warranty or support matters.

  • To send you marketing updates (if you’ve opted in).

  • To improve our website, services and products, to provide analytics and to personalise your experience.

Sharing & Disclosure

  • We may share your information with third-party service providers who help us deliver services (e.g., logistics firms, payment gateways, analytics tools) — all under strict confidentiality agreements.

  • We will not sell your personal information to third parties for marketing without your consent.

  • We may disclose your data where required by law or to protect our rights, property or safety of customers or the public.

Cookies & Tracking

  • We use cookies and similar technologies to enhance your site experience, track usage, and target marketing.

  • You can disable or manage cookies via your browser settings, but this may affect certain functionalities of our site.

Your Rights

Depending on your jurisdiction, you may have the right to: access your personal data; correct or update it; request deletion; object to certain processing; withdraw your consent.
Please contact us at Sales@kidilo.ae for any request. We will respond within a reasonable timeframe.

Data Retention & Security

  • We retain your personal data only for as long as necessary to fulfil the purposes described (orders, warranty claims, legal obligations).

  • We implement commercially reasonable security measures, but we cannot guarantee absolute protection.

  • If a data breach occurs, we will notify you and the relevant authorities in accordance with applicable laws.

International Transfers

Your information may be transferred to, stored or processed in countries other than your own. By using our services you consent to those transfers. We ensure that transfers follow data protection safeguards.

Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. We will publish the updated version on our website with the revised “Last Updated” date. Your continued use after changes means acceptance of the updated policy.

Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch at: Sales@kidilo.ae