Refund policy

We aim to dispatch all orders from our Dubai warehouse within ** 1-2 business days** of payment confirmation.
Standard shipping within the UAE is free on orders over a certain value (you may define this).
For destinations outside the UAE, shipping costs, duties and taxes (if any) are the buyer’s responsibility unless otherwise stated at checkout.
Once your order ships, you’ll receive a tracking number by email/SMS so you can monitor your delivery.
Please note: delivery times are estimates and may be affected by customs, weather or other circumstances beyond our control.
If your package is lost or damaged in transit, please contact our customer support within ** 7 days** of expected delivery so we can investigate and assist.

If for any reason you’re not completely satisfied with your purchase, you may return the item to us within 7 calendar days of receipt, provided the item is undamaged, unused, with original packaging and accessories intact.
To initiate a return, please contact our returns team at [insert email/phone number], quoting your order number, date of purchase and reason for return.
Once your return is received and inspected, and eligibility confirmed, the refund will be processed via the original payment method. You can expect to see the transfer/refund within 5-7 working days after we approve your return.
Please note: shipping costs for the original delivery are non-refundable, unless the return is due to our error (e.g., wrong item, faulty product). If you choose to return for other reasons, you may be responsible for return shipping costs.
Items that do not meet our return criteria (e.g., used, altered, missing parts, damaged due to misuse) will not be eligible for a refund, and we reserve the right to decline or partially refund such items.
For products found to be defective or damaged upon arrival, please contact us immediately with photographic evidence, and we will arrange a replacement or full refund at no extra cost to you.

If you wish to exchange your product (for example, a different model, colour or size), please return the original item following the above procedure and place a new order for the desired item, or contact us to see if we can facilitate an exchange directly (depending on stock availability).

The 7-day return window begins from the date you received the item (or date of delivery confirmation).
Please retain proof of postage when returning items, as we cannot accept liability for items lost in transit.
Refunds may take additional time depending on your bank or payment provider.
This policy applies to purchases made via our official website (or authorised resellers where specified). Items purchased from marketplaces or third-party sellers may be subject to different policies — please check with your seller.
We reserve the right to update, modify or amend this policy without prior notice; any changes will be reflected on this page and will apply to orders placed after the update.